Digitalization is a developing trend that is practiced across different levels - individual, organization, industry or country. Oxford English Dictionary (OED) defines digitalization as the “adoption or increase in the use of digital or computer technology”. Underlying digitalization is the process of digitization, defined by OED as the “action or process of digitizing the conversion of analogue data into digital form”. Some notable examples of digitization are the shift from film negatives to digital photos and from music cassettes to digital music. Digitalization has changed the way we connect with one another. It was not too long ago when we shifted from postal service to electronic mail or when gadgets like the computer, phone and camera became rolled into a device small enough to fit into our pockets. While there has been a lot of talk about digitalization in the consumer setting, what is it when applied in the industrial setting is less clear.